Privacy Policy

The Woodlands Conservatory of Music Operated by NHVLLC · Effective Sep 30, 2026

We take your privacy seriously. This Privacy Policy explains what information The Woodlands Conservatory of Music ("we," "us," "our") collects, how we use it, who we share it with, and the choices you have. It applies to our website, our online and in-person lessons, and any forms, emails, or messages you send us.

By using our website or services, you agree to the practices described here. If you have questions, please [contact us].

1. Information We Collect

Information you give us, such as when you fill out a contact form, book a Discovery Call, apply, enroll, or email us:

Student and parent or guardian names
Email address, phone number, and mailing address
Student age or date of birth, grade, and musical background
Emergency contact information
Information you choose to share about learning needs, allergies, or medical considerations relevant to safe instruction
Billing information (payment card or bank details are processed by our payment provider; we do not store full card numbers)

Information created through lessons, such as teacher notes, progress reports, assessment results, and lesson or performance recordings.

Information collected automatically when you visit our website, such as your IP address, browser and device type, pages viewed, referring websites, and visit times. We collect this through cookies and similar tools.

2. How We Use Your Information

We use your information to:

Respond to inquiries and schedule Discovery Calls
Review applications and place students
Schedule, teach, and track progress in lessons
Process tuition and fees
Send lesson reminders, calendar updates, and account notices
Keep students safe during lessons and events
Share news, events, and offers, if you choose to receive them
Improve our website and services
Meet legal, tax, and accounting obligations

3. How We Share Your Information

We do not sell your personal information. We share it only as needed to run our programs, including with:

Service providers who help us operate, such as payment processors, scheduling and student-management software, video-conferencing platforms, email providers, and website hosting. They may use your information only to provide services to us.
Exam boards or event organizers, when you register a student for an exam, festival, or competition through us.
Legal and safety reasons, when required by law or legal process, or when we believe in good faith that disclosure is needed to protect a student's safety or our rights.
A business transfer, if the Conservatory or NHVLLC is involved in a merger, sale, or reorganization, in which case this Policy will continue to protect your information.

4. Text Messages (SMS)

If you provide a mobile number and opt in, we may send texts about lessons, scheduling, and your account. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. We do not share mobile numbers or text-messaging opt-in information with third parties for their marketing purposes.

5. Email

We send emails about lessons and your account. If you also receive our newsletters or promotional emails, you can unsubscribe at any time using the link in the email. You will still receive essential account and lesson messages while enrolled.

6. Photos, Audio, and Video

We may record lessons and performances for teaching purposes. Online lessons take place on third-party video platforms, which have their own privacy policies. We will not use a student's image, name, voice, or performance in marketing or on social media without written consent from the student (or a parent or guardian for students under 18). You may withdraw consent for future use at any time.

7. Children's Privacy

Many of our students are children. We collect information about students under 13 only from, or with the consent of, a parent or guardian, and only what we need to teach and keep them safe. Our website is not intended for children under 13 to use on their own. If you believe a child under 13 has sent us personal information without a parent's consent, please contact us and we will delete it.

Parents and guardians may review, correct, or request deletion of their child's information at any time by contacting us.

8. Cookies and Analytics

Our website uses cookies to function properly and to understand how visitors use it. We may use analytics tools such as [Google Analytics]. You can control cookies through your browser settings; blocking some cookies may affect how the website works.

9. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information, including limiting access to people who need it and using reputable, secure service providers. No system is perfectly secure, so we cannot guarantee absolute security. If a data breach affects your personal information, we will notify you as required by law.

10. How Long We Keep Information

We keep personal information for as long as a student is enrolled and for a reasonable period afterward to meet legal, tax, and accounting requirements, generally [___ years]. Inquiries from people who don't enroll are kept for [___ months]. After that, we securely delete or anonymize it.

11. Your Choices and Rights

You may ask us to:

Tell you what personal information we have about you or your child
Correct information that is inaccurate
Delete your information, subject to legal or record-keeping exceptions
Stop sending you marketing messages

Depending on where you live, including under the Texas Data Privacy and Security Act or the laws of other states or countries, you may have additional rights. To make a request, email [email]. We will verify your identity before responding and will answer within the time required by law. We will not treat you differently for exercising your privacy rights.

12. International Students

We are based in the United States, and your information is stored and processed here. If you study with us from outside the U.S., you understand that U.S. privacy laws may differ from those in your country.

13. Links to Other Websites

Our website may link to other sites, such as payment pages, booking tools, or social media. We are not responsible for their content or privacy practices, and we encourage you to read their policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the new version here with an updated effective date and notify enrolled families by email of any significant changes.

15. Contact Us

If you have questions or concerns about your privacy, we'd like to hear from you.

The Woodlands Conservatory of Music Operated by NHVLLC The Woodlands, Texas Email: [email] Contact form: [link]